How do I return an item?
In the unlikely event that you are not happy with your purchase, please contact us within 48 hours. Items being returned must be in mint condition and in original packaging. Hard goods can be returned up to 14 days after receipt of purchase. We will assess any damage and each return will be handled on a case by case basis. Shipping charges will not be refunded.
Can I return live plants?
Due to the nature of live goods, we cannot accept returns on plants. If your plants are in bad condition or arrive deceased, please refer to the LIVE PLANT INFORMATION section above for further instructions.
How do I request an exchange?
If you would like to exchange an item, you will be responsible for shipping the item back and we will send you the desired exchange upon receiving the returned item. Buyer will be responsible for exchange order shipping cost.